Frequently Asked Questions (FAQ)
Frequently Asked Questions
Welcome to our FAQ page. Here you will find comprehensive answers to the most frequently asked questions about RevoPlug, our products, and services.
📱 Products & Quality
What products does RevoPlug sell?
RevoPlug specializes in refurbished smartphones and tablets (iPhone, iPad, Android) and new premium mobile accessories from the WEU brand. All our refurbished devices are professionally tested, cleaned, and certified before being offered for sale.
What does 'refurbished' mean at RevoPlug?
Our refurbished devices are carefully selected, fully functional smartphones and tablets that are given a second life. Each device undergoes a strict quality control process of at least 50 test points, including battery status, screen quality, cameras, connectivity, and software functionality.
What is the condition of refurbished devices?
- Excellent: No visible signs of use
- Very Good: Minimal signs of use, fully functional
- Good: Light signs of use, fully functional
Each product page clearly indicates the condition of the specific device.
What is WEU and why do you choose this brand?
WEU is our premium accessory brand that stands for quality, innovation, and reliability. All WEU products are brand new, come with a manufacturer's warranty, and comply with the highest European safety standards (CE certification).
Do I get a warranty on my purchase?
- Refurbished devices: 12 months warranty on all hardware defects
- WEU accessories: 12 months manufacturer's warranty
- DOA (Dead on Arrival): Full replacement within 48 hours for defects upon receipt
Are the batteries of refurbished devices still good?
We thoroughly test all batteries. Devices with a battery capacity below 80% are fitted with a new battery. The exact battery status is stated on each product page.
📦 Ordering, Shipping & Delivery
How do I place an order?
- Select your desired product
- Add to cart
- Proceed to checkout
- Enter your details and choose a payment method
- Confirm your order
You will receive an order confirmation by email immediately.
What are the shipping costs?
- Netherlands: Free
- Belgium: Free
- Germany: €8.96
- Rest of Europe: Contact us for a quote
How quickly will I receive my order?
- Netherlands: 1-2 business days
- Belgium & Germany: 2-3 business days
- Rest of Europe: 3-5 business days
Orders placed before 3 PM will be shipped the same business day.
Can I track my order?
Yes, once your order has been shipped, you will receive a Track & Trace code by email with which you can track your shipment in real-time.
Do you also deliver on Saturdays?
Yes, Saturday delivery is possible in the Netherlands for an additional charge of €5.95. Select this option at checkout.
Can I pick up my order?
We currently do not offer pickup options. All orders are shipped to the address you provide.
↩️ Returns, Exchanges & Cancellations
What is your return policy?
You have a 14-day cooling-off period from the date of receipt. The product must be in its original condition, including all accessories and packaging. Refurbished devices must not have been activated or linked to an account.
How do I return a product?
- Contact us within 14 days via support@revoplug.nl
- State your order number and reason for return
- You will receive a return label by email
- Carefully pack the product in its original packaging
- Stick the return label on the package
- Drop off the package at a PostNL point
Who pays for return shipping?
- For withdrawal (cooling-off period): Return costs are for the customer
- For defective or incorrect product: Return costs are for RevoPlug
When will I get my money back?
After receipt and approval of your return, the amount will be refunded to your account within 5-7 business days via the original payment method.
Can I exchange a product?
Yes, please contact us. We are happy to help you exchange for another product. Please note: availability may vary for refurbished items.
Can I cancel my order?
Yes, as long as the order has not yet been shipped, you can cancel free of charge. Please contact us as soon as possible via support@revoplug.nl with your order number.
💳 Payment & Security
What payment methods do you accept?
- iDEAL
- PayPal
- Credit cards (Visa, Mastercard, American Express)
- Bancontact (Belgium)
- SOFORT Banking
- Klarna (pay later - coming soon)
Is online payment at RevoPlug secure?
Absolutely. We use SSL encryption (256-bit) for all transactions. Your payment details are never stored on our servers but are processed directly via certified payment providers. RevoPlug is PCI-DSS compliant.
When will my payment be debited?
Your payment will be processed and debited immediately upon placing the order.
Can I pay later?
We are working on the integration of Klarna for pay later options. This option will be available soon.
Will I receive an invoice?
Yes, for every order you will automatically receive a digital invoice by email. For business customers, we can create custom invoices - please contact us.
🔒 Privacy & Data
How do you handle my personal data?
RevoPlug respects your privacy. We process your data in accordance with the GDPR (General Data Protection Regulation). Your data will only be used for order processing and customer service, and will never be shared with third parties without your consent. Please read our full Privacy Policy.
Can I view or delete my data?
Yes, you have the right to access, correct, or delete your personal data at any time. Please contact us via support@revoplug.nl.
📞 Customer Service & Contact
How can I contact you?
- Email: support@revoplug.nl (response within 24 hours)
- Phone: +31 686083310 (Mon-Fri 09:00-17:00)
- Contact form: Contact us
In what languages do you offer support?
Our customer service is available in Dutch and English.
Do you have a physical store?
We are currently an online-only retailer. This allows us to offer the best prices without the overhead of a physical location.
🌍 Sustainability & Society
Why refurbished devices?
By giving refurbished smartphones and tablets a second life, we contribute to a circular economy and reduce electronic waste. Every refurbished device that is reused saves raw materials and reduces CO2 emissions.
What happens to defective devices?
Devices that can no longer be repaired are responsibly recycled through certified partners in accordance with WEEE guidelines.
Is your question not listed here?
No problem! Contact us and our team will be happy to help you further.
RevoPlug - The Smart Choice for Refurbished Technology.